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Disable or customize the Delete, Mark as Read, Flag and Pin action icons when hovering on a message in Outlook on the Web

When I use Outlook on the Web (OWA), and then hover with my mouse over a message, the following Quick Action icons become visible;

  • Delete
  • Mark as Read/Unread
  • Flag
  • Pin

I sometimes have a bit of a “trigger finger” and worry that I might hit the Delete icon by mistake. Also, as Outlook on the Desktop doesn’t support the Pin feature, I don’t use that either.

Can I somehow disable some of these Quick Action icons and assign other commands to them like Archive or Move?

Quick Actions buttonThe Quick Actions icons that appear when hovering on an email in Outlook on the Web (OWA) can help you to triage your emails more quickly but can also work against you when you hit the wrong command.

You can indeed disable them if you don’t want to use them or customize them so they perform another action (although your choice is very limited).

Quick Actions for a message in Outlook on the Web.
When hovering on a message in Outlook on the Web, the Quick Actions will become available above the time/date of a message.

Layout Options

Outlook Web Options buttonTo disable or alter the action for any of the Quick Actions, you can do so in the Layout section of the Options page;

  1. Click on the Gear icon in the top right corner (left from your own profile image).
  2. Open the Options page:
    • Outlook on the Web (OWA) for Office 365
      My app settings-> Mail
    • Outlook on the Web (OWA) for Exchange 2016
      Options
    • Outlook.com
      Options
  3. In the Options’ Navigation Pane on the left choose:
    Mail-> Layout-> Quick actions

    You can also use this direct link for Office 365 or this direct link for Outlook.com to get to the Quick actions Options page.

    Quick Actions Options dialog in Outlook on the Web.

  4. You’ll now see a preview of your current Quick Actions with below that, 4 dropdown lists with commands to choose from. You can set them to any of the following;
    • Delete
    • Mark as read or unread
    • Flag
    • Archive
    • Move to Folder
    • Pin
    • Nothing
  5. Once you selected the 4 commands you want to show up or not show up, press the Save button at the top.
  6. Press the Back button or Options header at the top of the Navigation Pane to return to your Mailbox.

Now when you hover on your email, you should see the commands you have picked or no command when you’ve selected “Nothing”.

Outlook.com BETA (new layout)

UserVoice buttonWhen you are using Outlook.com and have selected the option “Try the beta”, the instructions as mentioned above will not work for you.

Currently, the new Options dialog isn’t yet complete in the BETA and will be extended over time.

To make sure they don’t “forget” to implement this, you can post it as a feature request on the official Outlook.com beta feedback page on UserVoice.

Two similar requests already exist, which you can vote for as well;


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