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Send from an alias address when using an Outlook.com account

I’ve configured my Outlook.com account with multiple aliases. When I use the web based version of Outlook.com, I can successfully send out an email with one of my alias addresses.

However, when I specify an alias address in Outlook, it still only sends from my primary address.

How can I send out an email with one of my alias addresses for my Outlook.com account in Outlook?

Aliases buttonTo be able to send out as an Outlook.com alias in Outlook, the following 2 conditions must be met;

  • Your Outlook.com account needs to be located on the new Outlook Mail platform.
  • Your account needs to be configured as an Exchange account in Outlook (so not as an Exchange ActiveSync account!).

If your account has not been migrated yet, you can still achieve it via a workaround by configuring additional IMAP or POP3 accounts.

Verify whether your account has been migrated to Outlook Mail

Verify butonTo check whether your account is located on the new Outlook Mail platform, simply logon to the Outlook.com website.

When the logo in the top-left corner reads “Outlook.com”, your account hasn’t been migrated yet.

When the logo in the top-left corner reads “Outlook Mail” (or a localized version thereof), your account can be configured as an Exchange account in Outlook.

For more information about the new Outlook Mail platform see: Outlook.com migration changes; What do I need to know and do?

Outlook.com - Outlook Mail
Outlook Mail in the top left corner? Your account Outlook.com account has been migrated and can be configured as an Exchange account in Outlook.

Configure your Outlook.com account as an Exchange account

Exchange Account buttonWhen your account is located on the Outlook Mail platform but is still configured as an Exchange ActiveSync (EAS) account in Outlook, sending directly as an alias is not possible.

In this case, add a new account via Auto Account Setup. Here you’ll only have to supply your name, email address and password and Outlook will automatically configure it as an Exchange account.

Once you’ve added it as an Exchange account, you can remove the account configured as Exchange ActiveSync.

For more details see: Adding an Outlook.com account to Outlook.

Use Auto Account Setup to configure your Outlook.com account.
Use Auto Account Setup to configure your Outlook.com account.

Using the From field to send as an alias

From Field buttonWhen you are using Outlook 2013 or Outlook 2016, all your aliases will automatically show up in the From field dropdown list.

When you are using Outlook 2010 or Outlook 2007, your aliases won’t be listed in the From dropdown button but you can add them manually by using the “Other Email Address…” option. You only need to do this once per alias; Outlook will then keep them in the From list.

You can send from an alias address by selecting it from the From button.
You can send from an alias address by selecting it from the From button.

Note: If you don’t see the From field, you can enable it by selecting the Options tab when composing a new email.

Workaround with IMAP and POP3

IMAP/POP3 Account buttonIf your account hasn’t been migrated yet, you can configure you can configure an additional account as a POP3 or IMAP account for each alias that you have.

When you are using Outlook 2013 or Outlook 2016, it is recommended to use at least one IMAP account so your Sent Items will also be saved to Outlook.com.

When you add a Send Only POP3 account, you can move your Sent Items from the Sent Items folder into the Sent Items folder of the IMAP account or the Outlook Hotmail Connector account (Outlook 2007 and Outlook 2010 only) to manually upload the Sent Items.

For more details on configuring an Outlook.com account as an IMAP or POP3 account see: Adding an Outlook.com account to Outlook.


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