We’re using Outlook 2016 with Kerio Connect for which we also installed the Outlook Connector.
Up until recently, we could add the account via a manual account setup procedure but Outlook 2016 now has a new Add Account dialog which no longer lets you select to add a Kerio Connect account.
How should I add my account now?
The new simplified Account Configuration Wizard dialog indeed hasn’t made things easier for when you are using an email account type which needs a special connector like for Kerio Connect and Zimbra but also various fax providers.
Although both mail systems provide a way to deploy Outlook mail profiles, it is of course completely valid to also be able to add the account manually.
Luckily, you can still do that but it may need some additional work. As an alternative, you can also disable the new Account Setup experience and continue to use the old method.
Kerio Connect auto-config tool
When you are using Kerio Connect, you can configure Outlook via their auto-config tool.
- Log on to your Kerio Connect mailbox in a browser.
- Click on your name in the top right corner.
From the dropdown menu choose: Integration with Windows.
- From the page that opens, in the Kerio Outlook Connector section, click on: Download auto-config tool.
- Provide your credentials and run the tool.
If you want to do this manually from within Outlook, then you can disable the new Account Setup experience as described further below.
Zimbra Mail Profile
Upon installing the Zimbra Connector for Outlook, a new Mail Profile called “Zimbra” will also be created.
When you start Outlook, choose the Zimbra Mail Profile and you’ll automatically be prompted for your credentials and Zimbra server settings to further configure the account.
However, when you read this, chances are that you no longer have this Zimbra Mail Profile or want to add additional Zimbra accounts. You can then still use the legacy method as described below.
Alternative 1: Use the Mail applet in Control Panel
For now, based on feedback to the Outlook Team, the new Account Setup experience is no longer being used when you add the account via the Mail applet in Control Panel.
Eventually, they will add the new experience back but then (as currently planned) with support for 3rd party Outlook Connector accounts.
Alternative 2: Disable the new Account Setup experience
Until the new Account Setup experience also provides a convenient way to add a 3rd party Outlook Connector account, you can also disable this experience and revert to the now legacy method instead.
To do this, you can create and set the following Registry value;
As this value probably doesn’t exist in your Registry yet, you’ll need to create it first. If you are not really into editing the Registry yourself, you can also download this zip file. It contains a file to add the Registry value and also a file to reset the behavior and re-enable the new Account Setup experience again.
Now when you choose to add an account, you can select the manual configuration again which provides the Other option containing the installed Outlook Connector.