Exchange In-Place Archive not visible in Outlook

At work we use Exchange where I have a mailbox and an Archive mailbox.

At work I can see both my mailbox and Archive mailbox in Outlook 2013. As I also have Outlook at home (via Office 365), I configured my work account at home as well. However, at home I can only see my mailbox but not my Archive mailbox.

How can I make my Archive mailbox visible at home as well?

Exchange Online Archive buttonThe In-Place Archive (previously known as a “Personal Archive” or in Outlook as an “Online Archive”) mailbox of an Exchange account is only available with Office Professional Plus licenses or when you are using a standalone installation of Outlook.

A “Professional Plus” license key can be obtained via Volume Licensing or as a subscription via Office 365 ProPlus.

Any other license (not even the Standard Volume License) will not give you access to the Exchange Online Archive from within Outlook.

Accessing your Online Archive via Outlook 2007

Outlook 2007 buttonIf you are using Outlook 2007, then you’ll require at least Hotfix KB2458611. This adds support to connect to your Online Archive but will not add Outlook 2010/2013/2016/2019/365 specific features such as integral search and archiving policies.

In addition, you’ll require one of the following licenses;

  • Office 2007 Ultimate (Retail)
  • Office 2007 ProPlus (Volume License)
  • Office 2007 Enterprise (Volume License)
  • Outlook 2007 Standalone (Retail or Volume License)

Access your Online archive via Outlook on the Web (OWA)

Exchange on the Web buttonIf you need to access your Archive mailbox from home and don’t have an eligible license, then you could access your Archive mailbox via Outlook on the Web (OWA). You can ask your mail administrator for the information needed to connect to OWA from home if you do not know the details.

Note: If you’ve created a pst-archive at work, it is not possible to access to that from home without making a backup copy of that pst-file for home usage.

Administrator Notes

Exchange buttonThe use of the Personal Archive (or In-Place Archive) function in Exchange requires an additional Enterprise Client Access License (CAL).

Furthermore, compare the differences about the server integration features obtained via Volume Licensing.

When using Exchange Online as part of Office 365, Exchange Online Archiving is available as a separate product (also compatible with Exchange On-Premises), and included in the Exchange Online standalone as well as the Office 365 for Business and Office 365 Enterprise subscriptions which contain Exchange Online. The amount of storage available for the Archive mailbox defers per license. For an overview see: Exchange Online Limits.

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