I’m trying to locate the Inbox Repair Tool (scanpst.exe) for Outlook 2010 but when I look in the correct location, I don’t see it there.
In fact, I only see a couple of files listed in the Office14 folder and even OUTLOOK.EXE isn’t listed there.
Why isn’t SCANPST.EXE or even OUTLOOK.EXE found on my computer?
Or even more important; How am I supposed to repair my pst-file now?
It sounds like are using a Click-to-Run version of Outlook/Office 2010 on your computer. With a Click-to-Run version, Office 2010 is only “virtually installed” on your computer which is why you can’t see any of the Office application files.
With a workaround and a detour via another Office Click-to-Run application, you can still start scanpst.exe and scan your pst-file for issues.
Starting the Inbox Repair Tool (scanpst.exe)
If you are using a Click-to-Run version of Office (see section below if you do not know), you can start the Inbox Repair tool in the following way;
- Open the Click-to-Run version of Word, Excel or PowerPoint.
- Choose File-> Open
- Browse to the following location;
- Set the “All Word Documents” drop down list list to “All Files”.
- Right click on
scanpst.exeand choose Open.
Note 1: The folder
<14####.lan> is a variable that depends on the version and language of your Click-to-Run installation. For instance;
Note 2: For full instructions about the scanning process see the guide;
Using the Inbox Repair Tool (scanpst.exe)
Determine if Click-to-Run in installed
There are a couple of ways to determine if you are indeed using a Click-to-Run version of Office;
- Check your installed application list for any references for;
Microsoft Office Click-to-Run 2010
- Windows XP
Start-> Control Panel-> Add/Remove Programs
- Windows Vista and Windows 7
Start-> Control Panel-> Uninstall a program
- Windows XP
- Check if you have a Q-drive. Clicking on it will result in the following error (which is normal);
”Q:\ is not accessible.
Access is denied.”
- Right click on the Outlook shortcut and choose Properties. The Target field will point to
CVH.EXEwith a reference to Outlook;
"C:\Program Files\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Outlook 2010 9014006204090000"
- Start Word;
- In the splash screen you’ll see a reference to Click-to-Run.
- Choose File-> Help. On the right side you’ll see a section called;
“Click-to-Run Product Updates
Note: If you do not want to use the Click-to-Run version of Office 2010 but a full installation instead, see the bottom section of Outlook 2010 doesn’t sync about how to switch.