After setting up Two-Step Verification on Outlook.com, I’ve been unable to connect Outlook with my Outlook.com account and am repeatedly being prompted for my password.
I know I am putting in the correct password as it still works when I try to log on to the website.
How can I gain access to my Outlook.com account again from Outlook without disabling the Two-Step Verification?
After enabling Two-Step Verification of Outlook.com, you need a special App Password for applications which do not support the security codes generated during the Two-Step Verification process.
Connecting via the Outlook Hotmail Connector or via Exchange ActiveSync (EAS) are both methods which require such an App Password.
Obtaining it is very easy and you’re good to go again in no-time at all!
Enabling Two-Step Verification for your Microsoft Account
Actually, Two-Step Verification applies to your Microsoft Account in general and not just access to your Outlook.com mailbox. You can set it up in the following way:
- Log on to the Microsoft Account Management website.
- At the top, click on: Security & privacy
- In the “Account security” section click on: More security settings
You can also use this direct link to the Security settings page.
- Verify your account via a security code when prompted.
- Scroll down a bit and click on: Set up two-step verification.
Get an App Password for Outlook
Once you’ve set up two-step verification, you need to obtain an App Password to be able to connect again via the Outlook Hotmail Connector or the EAS protocol.
- In your account management go back to the Security settings page.
- Under the “App passwords” header, click on: Create a new app password
You can also use this direct link to the App Password section.
- Use the generated password which is being displayed to log on to your Outlook.com account from Outlook.
Getting an App Password for Outlook is required after enabling Two-Step Verification for your Microsoft Account.
Note: Although you can reuse this password for other apps, it is not recommended or needed to save this password for future reference. Just create a new one when you are being prompted for a password in another application which doesn’t support two-step verification. If any of the passwords become compromised, use the “Remove existing app passwords” link in the “Security info” section to make them invalid.