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Inbox Repair Tool and Click-to-Run

I’m trying to locate the Inbox Repair Tool (scanpst.exe) for Outlook 2010 but when I look in the correct location, I don’t see it there.

In fact, I only see a couple of files listed in the Office14 folder and even OUTLOOK.EXE isn’t listed there.

Why isn’t SCANPST.EXE or even OUTLOOK.EXE found on my computer?
Or even more important; How am I supposed to repair my pst-file now?

It sounds like are using a Click-to-Run version of Outlook/Office on your computer. With a Click-to-Run version, Office is only virtually installed on your computer which is why you can’t see any of the Office application files.

With a workaround and a detour via another Office Click-to-Run application, you can still start scanpst.exe and scan your pst-file for issues.

Starting the Inbox Repair Tool (scanpst.exe)

If you are using a Click-to-Run version of Office (see section below if you do not know), you can start the Inbox Repair tool in the following way;

  1. Open the Click-to-Run version of Word, Excel or PowerPoint.
  2. Choose File-> Open
  3. Browse to the following location;
    Q:\<14####.lan>\Office14
  4. Set the “All Word Documents” drop down list list to “All Files”.
  5. Right click on scanpst.exe and choose Open.

Note 1: The folder <14####.lan> is a variable that depends on the version and language of your Click-to-Run installation. For instance; 140062.enu

Note 2: For full instructions about the scanning process see the guide;
Using the Inbox Repair Tool (scanpst.exe)

Opening scanpst.exe via Word 2010 Click-to-Run (click on image to enlarge)
Opening scanpst.exe via Word 2010 Click-to-Run (click on image to enlarge).

Determine if Click-to-Run in installed

There are a couple of ways to determine if you are indeed using a Click-to-Run version of Office;

  • Check your installed application list for any references for;
    Microsoft Office Click-to-Run 2010
    • Windows XP
      Start-> Control Panel-> Add/Remove Programs
    • Windows Vista and Windows 7
      Start-> Control Panel-> Uninstall a program
  • Check if you have a Q-drive. Clicking on it will result in the following error (which is normal);
    ”Q:\ is not accessible.
    Access is denied.”
  • Right click on the Outlook shortcut and choose Properties. The Target field will point to CVH.EXE with a reference to Outlook;
    "C:\Program Files\Common Files\microsoft shared\Virtualization Handler\CVH.EXE" "Microsoft Outlook 2010 9014006204090000"
  • Start Word;
    • In the splash screen you’ll see a reference to Click-to-Run.
    • Choose File-> Help. On the right side you’ll see a section called;
      “Click-to-Run Product Updates

Note: If you do not want to use the Click-to-Run version of Office 2010 but a full installation instead, see the bottom section of Outlook 2010 doesn’t sync about how to switch.



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