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Safe-listed mail still ends up in Junk E-mail folder

Even though I have marked a message as “Not Junk”, safe-listed it via “Add Sender to Safe Sender List” and “Add Sender’s Domain (@example.com) to Safe Senders List”, messages from this sender still end up in the Junk E-mail folder.

What do I need to change in order to get these messages delivered to the Inbox?

There are several methods to get your messages end up in the Junk E-mail filter. As of Outlook 2007 SP2 there will be an Infobar notification above the message which tells you whether the message has been filtered out by the Outlook Junk E-mail filter or by something else.

Filtered by Outlook

If the message has been filtered out by Outlook, then the Infobar will contain the following text;
”This message was marked as spam using the Outlook Junk E-mail filter.”

When you see this message, you’ll need to troubleshoot your Junk E-mail settings in Outlook. Make sure you have the latest updates installed and even try turning off the Junk E-mail filter to find out where the messages end up now.

This message was marked as spam using the Outlook Junk E-mail filter

Filtered by another scanner

If the message has been filtered out by another scanner, then the Infobar will contain the following text;
”This message was marked as spam using a junk filter other than the Outlook Junk E-mail filter.”

When you see this message, you’ll need to troubleshoot the virus scanner or Junk E-mail filter that is included in your Security Suite or contact your ISP or mail administrator and have him/her check the virus scanner and/or Junk E-mail filter settings on the mail server (for instance; adjust the SCL threshold when working with Exchange).

This message was marked as spam using a junk filter other than the Outlook Junk E-mail filter

Filtered by a rule or moved manually

If a message has been filtered out via a rule or has been moved to the Junk E-mail folder manually, then the Infobar will not indicate a reason why the message sits in the Junk E-mail folder.

When you see this message, you’ll need to check if you don’t have any rules configured which move messages to the Junk E-mail folder.

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